Terms of Service
Clear, fair terms for using our family networking service. No legal jargon, just straightforward agreements.
Terms Summary - The Basics
Be respectful
Keep content family-friendly and respectful
Your content, your responsibility
You own your content and are responsible for it
Fair pricing
Clear pricing with 30-day refund policy
Family-first approach
Designed for families, with family safety in mind
Welcome to Famlu
These Terms of Service govern your use of Famlu.com and all related services provided by Famlu Inc. By using our service, you agree to these terms. We've written them in plain English to make them as clear as possible.
Our Service
Famlu is an online family networking service that helps families stay connected through private photo sharing, messaging, calendars, and other family-focused tools. Our service is designed for adults, with provisions for including children and teens with appropriate supervision.
Account Registration & Eligibility
Who Can Use Famlu
- Adults (18+) - Can create accounts and manage family networks
- Minors - Can be invited by family members, with the inviting adult responsible for monitoring their participation
- Accurate information required - You must provide truthful registration information
Account Requirements
Username Guidelines
Your username cannot be:
- Offensive, inappropriate, or harmful
- Impersonating someone else
- Infringing on intellectual property rights
- Misleading about your identity
Acceptable Use Policy
Content Standards
Famlu is designed to be a safe space for families. You agree not to post content that is:
Prohibited Content
- Illegal - Violates any local, state, or federal laws
- Harmful to minors - Inappropriate for children or exploitative
- Defamatory or harassing - Attacks or threatens individuals
- Obscene or offensive - Sexually explicit or extremely violent content
- Spam or malicious - Unwanted commercial content or harmful code
- Privacy violating - Shares private information without consent
- Intellectual property infringing - Violates copyrights, trademarks, or other rights
Family-First Environment
We're committed to maintaining a family-friendly environment. While we don't actively monitor private family content, we reserve the right to investigate and remove content that violates these terms or endangers our users.
Your Content & Our Rights
Content Ownership
You own your content. Photos, messages, and other content you upload remain yours. We don't claim ownership of your family memories.
Service License
By uploading content, you grant us a limited license to:
- Store and display your content within your family network
- Provide backup and sync services
- Enable features like photo sharing and messaging
- Perform technical operations necessary for the service
This license ends when you delete content or close your account. We don't use your content for advertising or share it outside your family network.
Content Responsibility
You're responsible for ensuring you have the right to share any content you upload, including getting consent from family members who appear in photos or videos.
Subscription & Payment Terms
Service Plans
- Silver (Free) - Basic features for up to 5 family members with 5GB storage
- Gold Monthly - Full features with unlimited members and storage for $12/month
- Gold Annual - Same as monthly but billed annually at $97/year (save $47)
Billing & Renewals
- Automatic renewal - Subscriptions renew automatically unless cancelled
- Price changes - We'll notify you 30 days before any price increases
- Fair billing - You're only charged for the time you use our service
- Secure payments - All transactions are processed securely through trusted payment providers
Cancellation & Refunds
We offer a generous 30-day refund policy:
- Cancel anytime from your account settings
- Full refund within 30 days of any payment
- No questions asked, no cancellation fees
- Your data remains accessible during the refund period
Service Availability & Support
Service Commitment
We strive to provide reliable, continuous service. However, like all online services, we may occasionally experience downtime for maintenance, updates, or technical issues. We'll always communicate about planned maintenance in advance.
Customer Support
We provide email and phone support for all users. Gold subscribers receive priority support with faster response times.
Privacy & Data Protection
Your privacy is fundamental to our service. Please review our Privacy Policy to understand how we collect, use, and protect your information. Key points:
- We never sell your personal information
- Your content is private to your family network
- You can export or delete your data anytime
- We use industry-standard security measures
Limitation of Liability
Our service is provided "as is" with the understanding that:
- We're not liable for content posted by users
- We're not responsible for interactions between family members
- Our liability is limited to the amount you've paid for our service
- We're not liable for indirect, consequential, or punitive damages
Dispute Resolution
Governing Law
These terms are governed by California law, and any disputes will be resolved in California courts or through arbitration.
Arbitration
For faster, more cost-effective resolution, most disputes will be handled through binding arbitration with the American Arbitration Association. This means individual resolution rather than class action lawsuits.
Account Termination
Your Right to Terminate
You can close your account anytime:
- Download your data before closing
- Cancel any active subscriptions
- We'll delete your personal information within 30 days
Our Right to Terminate
We may suspend or terminate accounts that violate these terms, but we'll always try to work with users to resolve issues first. We'll provide notice and opportunity to correct violations when possible.
Changes to These Terms
We may update these terms to reflect changes in our service or legal requirements. We'll notify you of significant changes by email or through our service. Continued use after changes means you accept the updated terms.
Contact Information
Questions about these terms? We're here to help:
Phone
(800) 610-6992Mailing Address
Famlu Inc.8105 Irvine Center Drive
9th Floor
Irvine, CA 92618
Our Commitment to You
These terms reflect our commitment to providing a safe, private, and family-friendly service. We believe in treating our users fairly and with respect. If you ever have concerns about how we're living up to these principles, please don't hesitate to reach out.